10 general skills or competencies (Job family competencies) for Information Technology Generalist
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Clarifies the difference between strategic, tactical, and operational business analysis.
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Level 2 Behaviors
(Light Experience)
Assists in conducting business analysis to understand our business’s structure and dynamics.
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Level 3 Behaviors
(Moderate Experience)
Implements strategies to streamline the process of analyzing our organization's structure.
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Level 4 Behaviors
(Extensive Experience)
Formulates technology solutions to improve business processes and systems.
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Level 5 Behaviors
(Mastery)
Develops and executes strategies to create efficient workflows across different business units.
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Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Cites the importance of business continuity planning and implementation.
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Level 2 Behaviors
(Light Experience)
Assists in resolving systems issues to ensure continuous business operations.
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Level 3 Behaviors
(Moderate Experience)
Executes business continuity plans to maintain uninterrupted services across our business.
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Level 4 Behaviors
(Extensive Experience)
Delivers prompt resolution to system issues to minimize disruptions in business operations.
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Level 5 Behaviors
(Mastery)
Designs tools and processes to simplify the business continuity program.
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7 soft skills or competencies (core competencies) for Information Technology Generalist
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Describes how to utilize a time management matrix for efficient completion of most important tasks.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
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Level 4 Behaviors
(Extensive Experience)
Develops best techniques and methods to improve time management throughout our business.
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Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
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Summary of Information Technology Generalist skills and competencies
There are 0 hard skills for Information Technology Generalist.
10 general skills for Information Technology Generalist, Business Analysis, Business Continuity, Information Technology Infrastructure Library (ITIL), etc.
7 soft skills for Information Technology Generalist, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Generalist, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.